Technical Services Manager

Evonik-Degussa Job Description

Position:Technical Service Manager (TSM)

Business unit:Health and Nutrition

Region:Asia South

Reports To:Regional Director, Nutrition and Technical Sales (RTS)

Supervises:N/A

General purpose:- Be the key technical contact for customers in the respective market and actively manage

customer interface by developing and improving multi-level contacts

- Support and enable national sales team to execute successful Value Selling, i.e.

o Working to position HN as a strategic resource for customers

o Establishing sustainable relationships with customers´ decision makers

o Generating value for both customers and HN by researching and applying tailored

solutions to meet customers´ commercial and technical needs

o Managing focus accounts for growth and profitability

- Initiate and support national sales teams in technical service projects and marketing

campaigns

- Coaching and training of local/national sales team in application of technical services

and nutritional and technical trends in the industry to continuously improve the overall

technical competency of HN in the market

- Validate commercial market size estimations and predictions from a technical point of

view

- Provide input and feedback on all technical issues to RTS to support both regional and

global steering

Principal tasks:- Improve customer satisfaction and loyalty to ensure sustainable business relations

- Execute Value Selling in close coordination with the National Sales Manager (NSM)

- Transfer of global HN strategies and budgets into actions for service projects in the region

- Champion in nutritional skills and HN service tool applications for the country

- Support NSM in budgeting and management of resources to achieve sales targets

- Generating, evaluating and reporting of market and competitive information to ensure

competitive advantage

- Support high quality and complete data input to ensure a proper market and account

management

- Technical training of national sales team to constantly improve technical competence

- Continuously transfer technical information and knowledge to local sales teams, thus

improving the overall technical competence of HN

- Contribution to service and product innovation

- Support of R&D projects with research institutes and customers

- Identification of service needs for budgeting to ensure a proper allocation of service

resources

- Continuously research customer needs in the field of technical services and product

application and propose measures to improve customer satisfaction, process performance

and profitability

- Systematically screen market for new ideas fitting HN´s product and services portfolio

Nature and Scope:The incumbent will interact with nutritionists, owners, vice-presidents, production managers,

veterinarians and others within companies that may purchase Evonik-Degussa products to

inform them of Evonik-Degussa’s benefit of value-added service. The incumbent will also

interact closely with the RTS and Evonik-Degussa in Germany to exchange technical

information. Therefore, good interpersonal as well as written and oral skills are required.

Reporting (minimum requirements):- Weekly travel plans and report to RTS

- Monthly activities report in English to RTS

- Customer visit reports to FA-portal (or responsible sales) including data

collection/information retrieval from customers

Competence and Educational Background:The incumbent has responsibility for technical support in the Asia South region. Due to the

complexity of the problems and opportunities associated animal production in this region, this

position requires a Ph.D. degree in animal/poultry/aqua nutrition or feed technology. A

detailed knowledge of amino acid nutrition is desired. Proven technical writing and

presentation skills are also required.

Place of employment and travel:This position will be based in Singapore, but will require 50% regional and 5% international travel.